Privacy Policy

1. Who We Are

Off Market Roof ("we", "us", or "our") operates the website offmarketroof.com and related services. Our mailing address is 2967 Dundas St. W. #489D, Toronto, ON M6P 1Z2, Canada. Questions about this policy can be directed to [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, and password when you register.
• Listing information — property details, contact information, and images when you submit a listing.
• Inquiry information — name, email, phone number, and message when you request property details or schedule a viewing.
• Usage data — pages visited, browser type, IP address, and referring URLs collected automatically via server logs.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process and display property listings.
• Connect buyers, renters, and sellers.
• Send transactional emails (listing status updates, inquiry confirmations).
• Improve the platform and diagnose technical issues.
• Comply with legal obligations.

We do not sell your personal information to third parties.

4. Cookies & Tracking

We use essential cookies to maintain your session after login. We do not use third-party advertising cookies or cross-site tracking cookies. A cookie consent banner is displayed on your first visit and you may withdraw consent at any time by clearing your browser cookies.

5. Data Sharing

We share your information only with:

• Resend — our transactional email provider, to deliver account and listing notifications.
• Hosting infrastructure — servers that store and serve the platform.
• Law enforcement — when required by applicable law or valid legal process.

6. Data Retention

We retain your account data for as long as your account is active. Listing data is retained for record-keeping purposes after a listing is closed or terminated. You may request deletion of your account and associated data by emailing [email protected].

7. Your Rights (PIPEDA / Canadian Privacy Law)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Withdraw consent for non-essential data processing.
• Request deletion of your personal data.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and session token authentication. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at: